Utility Billing

General Information

The Utility Billing office is located in City Hall, next to Municipal Court and the Johnnie Arolfo Civic Center. Please call 281-554-1335 with utility billing questions. Note: phone calls to Utility Billing and Cashiers are recorded.

For commercial garbage service please call AmeriWaste at 281-585-3200. For water or sewer emergency please call 281-554-1390. Note: Disconnection for non-payment does not constitute an emergency.

For County Tax information, please contact the Office of the Tax Assessor-Collector, County of Galveston.

View Water Bill Inserts

View current and past water bill inserts by visiting Water Bill Inserts.

Water Usage Tracker (Free Service)

As a pro-active approach to water conservation and alerting our customers of a potential upcoming high water usage bill. View the water usage tracker.

Freeze Your Garbage Service

A customer can request the garbage cost to be suspended, as a courtesy for non-renewable minimum of six months. During this exemption period, the garbage cost can be reactivated and billed without notice, if upon finding:

  • Over 1,000 gallons of water consumption occurs in any one month (Customer’s timed/automated sprinkler/irrigation usage not included)
  • Evidence of occupancy
  • Evidence of attempted or actual use of garbage service

Please complete the Temporary Garbage Billing Exemption Request (PDF) and email it to the Utility Billing Office.